Akemona Digital Asset Platform – Frequently Asked Questions (FAQ)

This FAQ page provides detailed answers to common questions about Akemona’s SaaS digital asset platform, its applications, integrated capabilities, and technical support services.

🔗 Quick Links

• General Platform Questions
• Investor Portal
• Admin App
• Escrow Manager
• OnchainTA (Transfer Agent)
• KYC/AML Integration
• Secure Payments
• Technical Support

General Platform Questions

• Akemona is a SaaS-based digital asset platform that enables financial institutions, issuers, and investors to issue, manage, trade, and safeguard tokenized securities and digital assets.

• Issuer Hub – Enables issuers to launch, configure, and manage offerings.
• Admin App – Provides administrators and lead managers with compliance, oversight, and management tools.
• Investor Portal – A self-service portal for investors to register, invest, and track holdings.
• Escrow Manager – Enables qualified custodians and escrow agents to reconcile funds and manage investor protections.
• OnchainTA – A non-custodial transfer agent for digital asset securities.

Integrated capabilities include KYC/AML verification, Secure Payments, and Technical Support services.

• Financial institutions
• Issuers
• Investors
• Custodians and escrow agents

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Investor Portal

• Register information and wallets.
• Browse investment opportunities.
• Make onchain/offchain investments.
• Track holdings and transactions.

• No. KYC/AML is triggered only at the first investment.

• Onchain: via smart contracts (secure, transparent, all-or-none).
• Offchain: via ACH, Plaid APIs, or wire transfer.

• Yes. Investors can cancel their investment commitment before the offering is closed. Refunds are processed automatically onchain or reconciled offchain.

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Admin App

• The Admin App provides compliance oversight, operational controls, and investment monitoring for administrators and lead managers.

• It automatically updates investor KYC/AML verification status and can manually override when necessary.

• Yes. Admins can halt suspicious transactions and protect investor funds.

• Yes. Wallet addresses and investor identities can be checked against U.S. Treasury OFAC databases.

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Escrow Manager

• It enables escrow agents or qualified custodians to reconcile and safeguard investor funds.

• Onchain: Funds are automatically transferred and refunded via smart contracts.
• Offchain: Funds are monitored via bank APIs and reconciled manually by the escrow agent.

• Yes. It dynamically supports:

• Fully onchain offerings.

• Fully offchain offerings.

• Hybrid models.

• If issuers cancel or fail to meet conditions, funds are returned automatically to investors via the Escrow Manager.

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OnchainTA (Transfer Agent)

• OnchainTA is a non-custodial transfer agent for digital asset securities. It tracks ownership and ensures compliance with securities rules.

• Lost asset replacement (for securities, not utility tokens).
• Peer-to-peer trading.
• Ownership verification.
• Dividend and corporate action distribution.

• It verifies transferee registration and KYC/AML, then adds wallets to whitelists for compliant transfers.

• Whitelisted investors can trade directly with one another without intermediaries, subject to securities compliance.

• Yes. The cap table updates automatically with every investor transaction.

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KYC/AML Integration

• Investor Portal: At first investment.
• Admin App: Automatic or manual verification.
• Escrow Manager: Ensures funds are held only for verified investors.

• Third-party providers like Plaid or Trulioo for KYC checks, and OFAC lists for compliance.

• KYC/AML compliance is mandated by:

• U.S. Bank Secrecy Act (BSA)
• USA PATRIOT Act
• FinCEN regulations

• OFAC sanctions requirements It helps prevent fraud, money laundering, and terrorist financing.

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Secure Payments

• Smart contracts execute all-or-none transactions: funds are withdrawn and digital assets issued in a single, transparent blockchain transaction.

• Via secure APIs (Plaid, ACH).
• Wire transfers initiated by investors directly through banks.
• No sensitive payment details stored by Akemona.

• ⚠️Important Disclaimer: Investors must carefully verify the official wire transfer details on the Akemona portal. Instructions should never be altered via phone or email. Wire transfers sent to incorrect recipients may be unrecoverable, and Akemona may not be able to assist in recovering funds. In case of doubt, contact [email protected].

• Yes. Admins can intervene via the Admin App to block malicious activity.

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Technical Support

• 👉 Technical Support is available at https://akemona.com/contact and by email at [email protected].

• Email/phone support.
• Bug fixes and code corrections.
• Updates, enhancements, and new features provided to all subscribers.
• Up to three dedicated customer support contacts.

• Availability: 98% uptime monthly (excluding maintenance/force majeure).
• Response Goals:
  • Critical: respond in 4 hours, fix in 24.
  • Moderate: respond in 8 hours, fix in 7 days.
  • Minor: respond in 24 hours, fix in 10 days.
  • Low: respond in 48 hours, fix in future release.

• Yes. Standard schedule:

• Daily backups (30 days retained).

• Monthly backups (3 months retained).

• Yearly backups (6 years retained).

• Customer’s own internet, VPN, or device security issues.
• Misconfigured client systems.
• Custom backup plans (available at extra cost).

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